IT Support
Straightforward IT help, so work keeps moving.
Dependable support for small and midsize offices, remote first, and on-site in Greater Montréal.
What we help with
- Workstations and laptops
- Printers and peripherals
- Wi-Fi and networks
- Microsoft 365 and accounts
- Office setup and moves
- Backups
- General troubleshooting
Remote and on-site
Remote support is our primary way to help, and it is often the fastest.
On-site visits in Greater Montréal are delivered by Jebran Technologies or by vetted independent IT specialists in Montréal, depending on the job.
Some work may involve trusted local specialists accessing your systems. We explain who will be involved before work starts.
Rates
| Remote business IT support | $110/hour |
|---|---|
| On-site business IT support | $135/hour |
| Evening or weekend support | $175/hour |
| Urgent after-hours support | $225/hour |
CAD, before applicable taxes
Good to know
- Standard on-site visits have a 90-minute minimum. After-hours support has a two-hour minimum.
- Parts, licences, travel outside the defined service area and third-party fees are billed separately.
- After-hours support is subject to technician availability. We do not offer 24/7 coverage or a fixed response time.
- Rates for on-site work are provisional until our local arrangements are confirmed.
Urgent problem?
Send us the details through the contact form, and we will respond as soon as we can. We cannot promise a fixed response time.
Frequently asked questions
Do you offer 24/7 support?
No. After-hours help is available subject to technician availability, at the after-hours rates.
Do care plan clients get a discount?
Yes. Managed plans receive 10% off, and Premium plans 20% off, on standard-hours IT labour. Discounts exclude travel, hardware, parts, emergency premiums, evenings, weekends, holidays, licences and subcontracted work.
Can you work with our existing setup?
Usually, yes. We start by understanding what you have.